Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–7 business days depending on your location.
You will receive a confirmation email with tracking information once your order has been shipped.
To create an account, click on the Account icon at the top of our website and select “Create Account.”
Enter your email address and create a password to complete the registration process.
If your order has not yet been shipped, please contact us immediately at [email protected] with your order number and updated address.
Once an order has been shipped, we are unable to modify the shipping address.
After your order ships, you will receive a tracking number via email.
You can use this number to track your shipment directly on the carrier’s website.
No. For your security, Blue Whale does not store your credit card information.
All payments are processed securely through encrypted payment gateways.
Sales tax is applied where required by law, depending on your shipping address and local regulations.
The exact amount of tax (if applicable) will be displayed at checkout.
We currently ship to selected countries. Shipping availability will be shown at checkout.
If you are unsure whether we ship to your location, please contact us at [email protected].
Depending on the size and availability of the products ordered, items may be shipped in separate packages.
If this happens, you will receive separate tracking numbers for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
For full details, please refer to our Refund & Returns Policy page or contact us at [email protected].
We sincerely apologize for the mistake.
Please contact us within 7 days of delivery and provide your order number and photos of the item received. We will arrange a replacement or refund as quickly as possible.
If your order arrives damaged, please email us within 7 days of delivery with photos of the damaged item and packaging.
We will work with you to provide a replacement, repair, or refund.
Once your return request is approved, we will provide you with the correct return address and instructions via email.
Please do not send items back without prior authorization.
You can contact our customer support team anytime by emailing:
📧 [email protected]
We aim to respond within 24–48 business hours.
Please contact us immediately at [email protected].
If your order has not yet shipped, we will update the address.
If it has already shipped, we cannot guarantee changes, but we will do our best to assist you.
Orders may be changed or canceled within 24 hours of placement.
After that time, if the order has been processed or shipped, it cannot be modified and must go through the return process.
At this time, we do not offer pre-orders for sold-out items unless specifically stated on the product page.
Please check back regularly or contact us for restock information.