At Blue Whale, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
If you have any questions regarding your return, please contact us at:
📧 [email protected]
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in the original packaging
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All accessories, parts, and manuals must be included
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Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
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Products that have been assembled or used
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Items damaged due to misuse, improper assembly, or accidental damage
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Clearance or final sale items
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Gift cards (if applicable)
3. Return Process
To initiate a return:
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Email us at [email protected] with your order number and reason for return.
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Our customer support team will review your request and provide return instructions.
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Once approved, you will receive the return shipping address.
Please do not send items back without prior authorization.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
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We recommend using a trackable shipping service.
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Blue Whale is not responsible for items lost or damaged during return shipping.
5. Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 7 days of delivery
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Provide photos or videos showing the issue
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We will arrange a replacement, repair, or refund depending on the situation
We are committed to resolving quality issues quickly and fairly.
6. Refunds
Once your returned item is received and inspected:
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You will be notified of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at [email protected].
8. Order Cancellations
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Orders may be canceled within 24 hours of purchase for a full refund.
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Once the order has been shipped, it cannot be canceled and must go through the return process.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact:
We appreciate your trust in Blue Whale and are committed to providing quality products and dependable customer support.